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Figg, Inc. and its affiliated companies, including Augeo Affinity Marketing, Inc. (collectively "Figg") are dedicated to respecting and protecting your personal privacy. This privacy policy explains how we collect, share, use, and protect information when you visit or use any Figg website or online platform, including this site.
Please read this notice carefully to understand what we do, and how we collect, share and protect your personal information. As you review this privacy policy, here are a few general principles to keep in mind:
When you visit our websites, we may collect personal information from or about you when it is entered by you or sent to us, including but not limited to:
We may also receive information about your transactions directly from your financial institution in order to process your rewards or redemptions transactions.
In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may log the IP address of the device you use to connect to our online service, the type of operating system and browser you use, information about the site you came from, the parts of our online service you access, and the site you visit next. We or our third-party partners may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.
We use the information discussed above in a number of ways, such as:
We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customer, directly or indirectly) for various business purposes, where permissible under applicable laws and regulations.
We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it is collected, why it is processed, and relevant legal or operation retention needs. For example, we may retain your data for as long as you hold a rewards account so that we may process and fulfill your future award transactions. We may also be legally required to hold some types of information to fulfil our statutory obligations. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data in such a way that you are not personally identifiable, either directly or indirectly.
Figg may share the information we collect from and about you with our affiliates and other third parties to bring you a range of quality and reliable products and services designed to meet your needs. For example, we may share your information with:
Where appropriate, we will limit sharing of your information in accordance with the options you have selected.
We may share anonymous or aggregated information (such that it does not identify any individual customer, directly or indirectly) with third parties to help deliver products, services, and content that are tailored to the users of our online services and for other purposes. Otherwise, Figg will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent.
We, our service providers, and other companies we work with may deploy and use cookies, web beacons, and other tracking technologies for various purposes, such as fraud prevention, monitoring our advertising, and assessing our marketing campaign performance. Some of these tracking tools may detect characteristics or settings of the specific device you use to access our online services.
"Cookies" are small amounts of data a website can send to a visitor's web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us, our service providers or other companies we work with to analyze your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online services.
Clear GIFs, pixel tags, web beacons are typically one-pixel, transparent images located on a webpage or in an email or other message. These, or similar technologies may be used on our sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement. Our sites do not respond to Do Not Track signals.
You may see advertisements when you use some of our online services. These advertisements may be for our own products or services, or for products and services offered by third parties. Which advertisements you see is often determined using the information we, our affiliates, service providers, and other companies that we work with have about you, including information about your relationships with us (e.g., types of accounts held, transactional information, location of activity). To that end, where permitted by applicable law, we may share with others the information we collect from and about you.
Figg may provide links to websites that are owned or operated by other companies ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website's privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use, and security practices of the linked third-party website before providing any information on that website.
Because Figg is a US-based company, your information may be collected and processed in the United States. Additionally, as part of the products and services offered to you through our Site, the information which we collect about you may be transferred to, and stored in, one or more countries other than where you currently reside. For example, this may occur if any of our servers or third-party service providers are located in a country other than yours. These countries may have different data protection laws that are similar to your current residence. However, if we transfer your information in this way, we will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Privacy Policy.
Data protection law in Europe requires a "lawful basis" for collecting and retaining personal information from residents of the European Economic Area. Our lawful bases include:
The security of your information is our top priority. We use physical, electronic, and procedural safeguards that comply with federal and international standards to protect and limit access to your personal information. Figg also actively monitors our systems and your account for suspicious or fraudulent activity.
Figg has an absolute commitment to integrity, our related values and ethical standards, and the associated business conduct we expect from all our employees. These standards include specific guidelines about how employees must safeguard confidential information, including our customers' data.
Figg maintains compliance with all required data protection regulations that apply to the information systems and data we collect. Figg regularly validates its security, operational, and business practices, both internally and through third party audits.
Figg uses at minimum 128-Bit Encryption each time you access your account(s) and perform transactions on our portals. Look for the website URL to start with https:// or have a lock symbol, such as the one shown below:
Figg regularly tests the web security of our sites and products.
As another security measure, Figg enforces session timeouts after several minutes of inactivity on our sites and products. To ensure your security, in some cases we ask that you re-enter your User ID and password to resume your activity.
Figg continuously monitors the registration, login, and activities of accounts to detect fraudulent or unauthorized use of your account.
Please note that information you send to us electronically may not be secure when it is transmitted to us, depending on the systems and communication channels you use. We recommend that you do not use unsecure channels to communicate confidential information to us.
Below describes how and why Figg processes and shares your personal information, and under which circumstances you can limit certain activities. Whenever we process your data for the reasons listed below, we will ensure that we always keep your personal data rights in mind.
| Reasons we may process or share your personal information | Does Figg process or share this information? | Can you limit this processing or sharing? |
|---|---|---|
| For our everyday business purposes - such as to process your redemption or purchase transactions, maintain your account(s) or other Figg program management items. | Yes | No, to limit this sharing you must no longer be a member of the Figg platform |
| For legal reasons - such as to respond to court orders, law enforcement and legal investigations. | Yes | No, Figg complies with all legally supported requests for information |
| For our marketing purposes - to offer products and services to you on behalf of Figg and our clients. | Yes | Yes, Figg typically seeks your consent before collecting your information for marketing purposes. You may withdraw your consent in certain circumstances. You may also object to certain marketing practices by contacting us as described below. |
| For our affiliates' everyday business purposes - to support Figg products and services. | Yes | No, to limit this sharing you must no longer be a member of the Figg platform. |
Keeping your account information up-to-date is very important. You may review or update certain account information by logging in and accessing your profile, depending on the Figg product or service portal used. If you cannot change the incorrect information online, or you prefer to request changes offline, please refer to the "Know Your Options" section below.
Users or Site visitors residing in certain locations, including the European Union and California, may be afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights may include the right to: 1) request access to the information we have collected about you, as well as the right to review our data collection practices related to you, 2) request deletion of your personal information that we hold about you, 3) request correction of the data we hold about you, and 4) not to be discriminated against due to your exercise of any of the preceding rights. While these rights are not globally applicable, all of our customers are entitled to request access to the personal information that we hold about them. To ensure that your personal information is accurate and complete, please contact us through the email address below regarding any errors or updates affecting the personal information that we may hold.
You may request any of the above rights by sending your request to privacy@gofigg.com or by calling the toll-free call center number for your program. Residents of California may also designate an authorized agent to exercise certain privacy rights on their behalf, and should make any such request by contacting the above email address. To protect your privacy and security, Figg may take reasonable steps to verify your identity before granting access to, correcting, or deleting data. We will generally respond to your request for information within 45 days, unless a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes. If you have an applicable disability, you may also contact us at the above email address to request access to this Privacy Policy in an alternative format. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address your concern or implement the suggestion.
Figg has appointed a Data Protection Officer who is responsible for monitoring and ensuring compliance with this Privacy Policy, acting as a point of contact for data protection queries, managing Figg's response to privacy-related incidents, and updating this Policy as necessary. If you have any privacy questions or concerns about how Figg processes your personal data, please contact us by emailing privacy@gofigg.com, where you may exercise one or more of the below right. If you have contacted Figg and have further questions about how to protect yourself, or if you have any concerns about how Figg handles or processes your personal information, you may contact the data protection authority for your area:
We may change this Online Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new "Last Updated" date. Any changes to this Online Privacy Policy will become effective when posted unless indicated otherwise. This Privacy Policy was last updated January 01, 2021.
Our sites are tested and certified daily to pass the Hacker Safe Security Scan. We are enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. And through Network solutions, we are validated for secure online transactions.